Frequently Asked Questions

GETTING STARTED

  • Mondays and Thursdays gelatos are made fresh. Dessert orders require a minimum of 48 hours notice.

  • Yes, 4-6 months in advance to the event. Tastings have to be from the preselected menu from Napa Flats College Station.

  • Yes, we require a 20% deposit and confirmation before final selections are made. You are able to cancel up to 30 days before your event.

SERVICE OPTIONS

  • Pickup: Pick up your order at Napa Flats College Station at the scheduled time.

    Delivery: We'll deliver your order to your event location within a 30-mile radius, so your food arrives fresh and ready to enjoy.

    Full Service: Our team delivers, sets up, staffs, and serves your event, providing a seamless catering experience from start to finish. Full-service catering is available within a 90-mile radius, including the greater Houston, Austin, and La Grange areas.

    Not sure which option is right for your event? Our catering team is happy to help you choose the service that best fits your needs.

  • The best way to decide which catering service is right for your event is to consider your budget, venue location, guest count, and the physical space available at your venue.

    Smaller venues or events with limited space may be best suited for pickup or delivery, while larger venues with adequate room for serving stations and staff are often a great fit for full-service catering. You'll also want to consider travel distance and any venue restrictions, such as loading docks, gated entrances, or limited access.

    If you're unsure which option is right for your event, our catering team is happy to help you choose the service level that best fits your venue, budget, and event needs.

  •  For pickup there is no limitation, drop-off is $200 minimum, and full-service is $750 minimum.

  • Yes, but there is a 14-day notice for this change due to increased staffing.

PRICING & PAYMENT

  • Yes, the minimum guest count is for 10.

  • Delivery and setup fees are included in your catering quote.  

    The gratuity amount is not included in your quote and is elective, allowing you to choose an amount which usually ranges from 5 to 10% that will be added to your final bill.

MENU & DIETARY NEEDS

  • Yes

  • Yes. We can safely accommodate many severe food allergies with advance notice. However, our fried menu items are prepared in shared oil containing a canola and soy blend, and there is a risk of cross-contact with soy, gluten, and shellfish. If you have a food allergy or dietary concern, please let your catering representative know so we can help you choose the safest menu options.

  • Yes. We offer menu customization to accommodate many dietary preferences and restrictions. If you have any food allergies or dietary needs, please let your catering representative know so we can help create a menu that's both delicious and safe.

Weddings

  • While we don't coordinate your entire event, we work closely with you to ensure your catering fits seamlessly into your schedule. We'll ask for a general event timeline and are happy to accommodate it whenever possible. To help us prepare, we require an estimated guest count 30 days before your event. Final payment, your confirmed timeline, and your final guest count are due 7 days prior to your event.

  • Yes. Napa Flats has successfully catered plated dinners for events with up to 250 guests. Our experienced team is equipped to handle large gatherings and will work with you to ensure smooth service, exceptional food, and a memorable dining experience for your guests.

  • Yes

CORPORATE EVENTS

  • Yes

  • Yes

  • Yes. We welcome recurring weekly and monthly catering orders. Ongoing partnerships allow us to plan ahead, maintain consistent service, and make ordering easy for your business, organization, or event. Our catering team will work with you to create a schedule that meets your needs.

UNIVERSITY DEPARTMENTS

  •  Yes, we accept both.

  • Yes

  • Yes. We can deliver to campus buildings, including locations such as the Zachry Engineering Complex, the Memorial Student Center (MSC), and other facilities with loading docks or restricted access. To ensure a timely delivery, we'll need a staff member or event contact to provide access, gate codes, or meet our team at the designated entrance.

  • Yes

Private Home Events

  • Yes

  • Yes

  • Yes, 20 people.

CASUAL PARTIES

  • Yes

  • Full Service: 20 people
    Drop Off: 10 people

  • Yes. Disposable server ware is available to make cleanup easy. Standard molded fiber disposable serveware is included, and you can upgrade to our premium disposable serveware for $2.50 per person for a more polished presentation.

DAY-OF-LOGISTICS

  • We understand that plans can change. If your guest count needs to be adjusted, simply let your catering representative know at least 48 hours in advance, and we'll do our best to accommodate your changes whenever possible.

  • Yes

  • We understand that weather can be unpredictable, especially for outdoor events. If severe weather impacts your event, we'll work with you to adjust the timeline, delay service if conditions improve, or reschedule your event at no additional charge in accordance with our weather policy. Our top priorities are the safety of our team and the success of your event.

  • Yes

Additional Questions

  • Napa Flats use many common allergens in our menu items, including gluten, dairy, fish, shellfish, soy, tree nuts, and other common allergens. If you have food allergies or dietary concerns, please contact our catering team before placing your order. We'll work with you to recommend menu options and create a delicious, safe catering experience whenever possible.

  • Getting started is easy! Simply complete our online catering inquiry form with your event details. Our catering team will review your request, provide menu recommendations and pricing, and help you build the perfect order. We know many customers are looking for a general idea to start, so we'll guide you through the options and make the process as simple as possible.

  • We cater corporate lunches, business meetings, office parties, weddings, rehearsal dinners, birthday parties, family gatherings, holiday celebrations, tailgates, fundraisers, and more.

  • We accept all card types with a 3% card fee.